Customer Service
Customer Service

In addition to the reliable quality and the most innovative design, Sunny Fly Beauty also attaches great importance to customer service. Ever since the very beginning, Sunny Fly Beauty Limited has recognized customer satisfaction as the essential element to the growth and development of the enterprise. As a result, we have established a complete and reasonable system of customer service. From the initial stage of business such as quotation to the after-sale service, every step of communication with customers, we would try our best to satisfy customers' needs. We pay special attention to every feedback from our customers all over the world. Every year, we would conduct periodic satisfaction investigations for most customers in different countries and regions. We also have a professional customer service team which is responsible for handling all the suggestions and comments from our customers. Our reasonable customer service system provides complete support to monitoring and securing all suggestions, comments, complaints if any from customers are followed up. We are capable of responding promptly and related problems will be solved till customers are satisfied. With our complete customer service system, we encourage our customers to propose good suggestions and advice in different ways including E-mail, service calls and online messages.

About Service Process


1. If you are interested in our products, you can contact our email [email protected] and send an inquiry to us. 
2. A member of us will respond to you in time after getting your inquiry and then send you full information of the products you want including price, MOQ and private label, etc. 
3. You have full knowledge of our products and services and want to get some samples, please place a sample order with us. Normally we can send the samples as soon as you confirm the sample order. 
4. If you are satisfied with our products and service, we can go on with bulk order. 
5. After you confirm the bulk order, we will arrange the production. The lead time is depending on the order quantity and we will keep you posted during production. 
6. Complete production and dispatch the goods to you. 

Private Label Service

Private label, also known as the OEM service, becomes a new trend widely spreading all across the fashionable eyelash industry. As a leading professional eyelashes manufacturer, Sunny Fly Beauty also provides private-label eyelashes. In addition to the wide range of eyelash products, the private label service also adds to the distinct feature of Sunny Fly Beauty. Such considerate service is for both young enterprises that are just established and mature enterprises that are founded for a long time. With the private label service, Sunny Fly Beauty would help you to create your own brand. We also offer the package embodied with your corporate brand. Furthermore, we have maintained close relationships with many different package manufacturing plants. As a result, no matter what kind of package you are expecting, Sunny Fly Beauty would try every effort to satisfy your needs.

The private label eyelash service also contributes to Sunny Fly Beauty's great success. Ever since our debut, Sunny Fly Beauty has been dominant in the private label eyelash market. We have a wide range of eyelash packaging styles. Our strong design team is capable of developing the most innovative and unique lash packaging that right fits your specific brand and the products you choose. Growing together with our clients is the constant commitment of Sunny Fly Beauty. With our private-label eyelash extensions, you will find achieving success is not very difficult as expected. Our private label eyelashes packaging service is the right choice for you.

Private Label Service

Sample Order Service

Customers may place sample orders of whatever they think will possibly gain popularity in their specific markets. In addition, sample orders may also help clients to verify the quality of our products. At present, placing sample orders is available. For any items you may be interested in, please contact our customer service representatives so that they can check the inventory for you. You can expect, for any lashes in stock, to receive the samples in 3-7 business days.


Sample Order Service